Refund policy

To be eligible for a return, your item must be in the same condition you received it, unworn or unused, with tags attached, and in its original packaging. You will also need a receipt or proof of purchase.

If you have any questions, pls contact customer service, we will solve your problem promptly.
To initiate a return, you can contact us at vgkeji@163.com.

If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package.If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. And the return shipping fee should be borne by the buyer. Items returned to us without first requesting a return will not be accepted. Items returned to us without first requesting a return will not be accepted.


Damage and problems
Please inspect your order upon receipt and if the item is defective, damaged or you have received the wrong item, please contact us immediately so we can assess the problem and correct it.


Exceptions/Non-Returnable Items

The prices on this website do not include the destination country's tariffs and value-added tax. We will declare the order amount to the customs according to the national conditions of each country. Please cooperate with the local customs to pay the tariffs. If the return is caused by customs clearance issues, the buyer will be responsible for the round-trip shipping costs.

The order being revieved after 7 days cannot be returned or refunded. If you have any problems pls contact us timely.

Exchange for any defective items after the 3 days period cannot be process.Please reach out to our customer support within 3 days if you encounter any defects, and we'll promptly assist you with the exchange process.

Certain types of items cannot be returned, such as items that have been artificial damaged or have no quality issues, customized items (such as special orders or personalized items), and personal care items (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. If you have questions or concerns about a specific item, please contact us.

If it's not quality issue, we can not accept refund.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchange
The fastest way to ensure you get the item you need is to return the item you own and purchase the new item separately once the return is accepted.


Refund
Once we have received and inspected your return, we will notify you and let you know if your refund has been approved. If approved, you will be automatically refunded via your original payment method within 10 business days. For returns, buyers need to pay shipping costs to the buyer's country and return shipping costs. So we will deduct this part of the cost. Keep in mind that it may also take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at vgkeji@163.com.